How to Fix Your Website When It’s Not Loading
Your website is down and visitors can’t reach it. This guide walks you through a series of checks to find the cause and get your site back online. Most issues…
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Troubleshooting help and guides
Step-by-step Troubleshooting articles for setup, everyday tasks and troubleshooting.
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40 guides
How to Run a Traceroute on Windows
How do I perform a tracert or traceroute in Mac OS X?
How to Debug Cron Jobs in cPanel
If you’ve set up a cron job in cPanel but it’s not behaving as expected, there are several steps you can take to troubleshoot and resolve the issue. 1. Check…
Fix the “SSL_ERROR_NO_CYPHER_OVERLAP” Error
If you’re seeing the SSL_ERROR_NO_CYPHER_OVERLAP error in Firefox when trying to access webmail or a secure website, it means that your Firefox was unable to establish a secure connection due…
WP Toolkit fails to scan WordPress due to fatal PHP errors
After clicking ‘Scan’ in WP Toolkit within cPanel, your WordPress site is not listed, and you encounter a fatal PHP error message. This indicates a code issue within your WordPress…
How to Fix a 500 Error on a Laravel App in cPanel
A 500 Internal Server Error on a Laravel application can be challenging, especially when no error logs or messages are displayed. This guide provides steps to identify and resolve common…
How to Fix a ‘Phantom’ or Ghost Email Account in Ecenica Dashboard
A phantom or ghost email account appears in Ecenica Dashboard but does not function correctly. Whilst rare, we’ve seen this happen if the email account’s data directory is missing or…
FTP Response 421 Received, Server Closed Connection
The “FTP response 421 received. Server closed connection.” error indicates that the FTP server has terminated the connection, often due to issues like exceeding the maximum number of allowed connections.
How to fix npm: Permission denied error in cPanel
If you try running the below terminal in cPanel it will not work Instead see https://www.ecenica.com/support/answer/how-to-run-a-node-js-app-in-cpanel/
Google Maps shows “For development purposes only”
If you're seeing the "For development purposes only" watermark on your Google Maps embed, it indicates that there is an issue with your API key. This guide will walk you…
How to Resolve Display and Browser Issues with Ecenica Dashboard
If you’re experiencing issues with Dashboard not working as expected, we’re here to help. Whether it’s a tab that won’t load or features that aren’t responding, this guide will assist…
How to fix ERR_TOO_MANY_REDIRECTS when accessing Webmail
When accessing Webmail for your email service you see an ERR_TOO_MANY_REDIRECTS and you are unable to load the webmail page as normal. Solution Open Webmail and click Open Webmail. This…
How to Troubleshoot ERR_CONNECTION_RESET Error
If you’re encountering the ERR_CONNECTION_RESET error while trying to access your website hosted with , it means the connection between your browser and the server was interrupted. This can be…
Troubleshooting ‘The DNS server isn’t responding’
Windows Network Diagnostic shows the following problem found: ‘The DNS server isn’t responding’ Windows Network Diagnostic is a tool for checking your internet connection. Your internet connection is provided by…
How to Run a PHP Script in Terminal in cPanel
When troubleshooting scripts or configuring Cron Jobs, it’s sometimes helpful to run PHP scripts via the command-line. This guide will walk you through the steps to run a PHP script…
How do I take a screenshot of my problem?
Steps to take screenshots on your PC, Mac, iPhone, iPad, Android device or Firefox web browser to help us troubleshoot your issues.
Troubleshooting Error AH01797: client denied by server configuration
How to troubleshoot and fix Error AH01797: client denied by server configuration
How to fix strange characters on web page
Learn how-to fix strange characters on PHP pages when using latin charsets in your PHP and HTML pages.
Help us troubleshoot your email issues
Questions our technical support team may ask to help resolve your email issues.
My website shows PHP warnings
If you see a PHP warning on your website then it could be caused by a number of reasons.
Why do I get a connection timeout error when using FTP?
The most common cause of timeouts are incorrect FTP credentials.
How-to view website access logs
The raw website access logs show you the visitors to your website and what pages they visited.
How-to view website error logs
Error logs let you track down problems with your website. Errors such as broken links or missing files are recorded to your website error log.
My website has been hacked. What can I do?
If you believe your website has been compromised we recommend taking the following steps
How-to edit hosts file on Mac
Tips on editing your hosts file in Mac OS X to preview your website before it's live.
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