Set up Ecenica Email in Outlook for Android
Set up your email in the Outlook app for Android using IMAP. These steps apply to the free Outlook app available from the Google Play Store. Prerequisites Your full email…
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Email help and guides
Step-by-step Email articles for setup, everyday tasks and troubleshooting.
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185 guides
Change your display name in Outlook
The display name is the name recipients see when they get an email from you. This guide covers how to update it in classic Outlook for Windows and the workaround…
What happens to new Emails when my mailbox is full?
When your mailbox is full, you won’t receive new emails. will hold your emails for up to 4 days while you clear space. How long do you have You have…
How to Delete an Email Account in Ecenica
You can delete email accounts individually or delete multiple email accounts at once from the Dashboard. To access your email accounts: Go to My Services section of Ecenica Dashboard. Select…
How to fix “Connections to the server on the default ports timed out” in Mac Mail
When you send or receive email in Apple Mail, you may see this error: You see this message when your Mac cannot reach your email server. This usually happens when…
How to Enable Auto-Deletion of Spam Emails
Ecenica Spam Filter can automatically delete emails with very high spam scores while moving less suspicious emails to your spam folder. This guide shows you how to enable and configure…
How to Check SPF, DKIM and DMARC Records in cPanel
SPF, DKIM and DMARC records help protect your email against spoofing and improve delivery. You can quickly check they’re set up correctly in your hosting using the Email Deliverability tool.…
Spot and Stop Phishing Emails: Your Complete Security Guide
⚠️ Important: Don’t click on any links or download attachments in a suspicious email. Problem You’ve received an email that looks like it comes from your cPanel or Webmail account.…
Fixing Email Blocks Caused by Old Passwords on iPhones and iPads
If your broadband connection is being blocked when checking email, the cause is often an iPhone or iPad still trying to use an old password. When you change your mailbox…
Switch POP to IMAP Account in Thunderbird
If you’re currently using a POP3 email account in Thunderbird, we recommend switching to IMAP. IMAP keeps your emails stored on the server, so you can access them from any…
Plus Addressing in Ecenica Email
What is Plus Addressing? Plus addressing, also known as subaddressing or tagged addressing, is a powerful feature that allows you to create custom email addresses on the fly without setting…
How to Check the ‘Sent’ Folder Settings on iPhone
This guide will walk you through the steps to check and manage the settings for your ‘Sent’ folder in the Mail app on your iPhone. These settings determine where your…
Fixing Outlook PST File Errors by Running Scanpst.exe
You may encounter the following error message when trying to archive emails in Microsoft Outlook: Error while archiving folder “Deleted Items” in store “Personal Folders”. Errors have been detected in…
Ecenica Hosting Webmail Login Troubleshooting Guide
If you’re having trouble logging into your Ecenica Hosting Webmail account, follow these troubleshooting steps to resolve common login issues. This guide has been updated with the latest information from…
How to Fix Email Forwarder Issues and Resolve Error 550
Issue: Emails sent to a specific address are being rejected with the error code 550: “No such person at this address.” Cause: This issue is usually caused by an email…
Accessing a Former Employee’s Google Workspace Account
If you are using Google Workspace you may need to access a former user’s emails for security purposes or to perform an audit. There is no direct way of accessing…
Fix “Message not downloaded from the server” on iPhone
The “Message not downloaded from the server” error typically indicates a problem on the phone itself rather than an issue with the email server. This error occurs when the Mail…
How to Fix Gmail’s ‘Your Sender Domain is Spam’ Error
If Gmail flags emails from your domain with the message “Lots of messages from DOMAIN were identified as spam in the past,” it indicates issues with your email deliverability or…
How to Fix Email Rejection Issues Caused by Full Forwarded Inboxes
If you’re seeing bounce-back messages when sending emails to an address with a forwarder configured, the issue may be related to the recipient’s inbox reaching its storage limit. Here’s an…
Can the IP Address of My Shared-Hosting Server Cause Emails Containing My Domain to Be Flagged as Spam?
The IP address of your shared web hosting server does not directly cause emails to be flagged as spam simply because you list your domain name in an email signature.…
How to Import and Export Email from Webmail
Import Emails into Prepare Your Emails: Ensure your emails are in a supported format. You can use files in MIME or Mbox format. Access Webmail: Log in to your account.…
Webmail: Composing Messages Settings
This article provides an overview of the Composing Messages settings in Webmail. Each option allows you to configure how you compose, reply to, and format your emails. Accessing Composing Messages…
Two-Factor Authentication for Webmail
Overview Two-factor authentication (2FA), also known as Multi-factor (MFA) and one-time password (TOTP) is a security measure that requires two forms of identification. After entering your password into webmail, you…
Troubleshooting Email Delivery Failure When Using Ecenica Free Email Forwarding
You may encounter an error message similar to the below example when attempting to forward an email using our Free Email Forwarding service: A message that you sent could not…
How to switch Apple Mail POP3 Email Account to IMAP
Switch your email account setup from POP3 to IMAP in Apple Mail to help you keep your emails synced across multiple devices.
How to set a From name in Ecenica Webmail
In this article we show you how you can set a From name in . By default, all your emails you send from webmail will use your email address as…
Troubleshooting Email Bounce and Non-Delivery Issues with Ecenica SMTP
If you’re experiencing email bounce-backs or non-delivery issues while using SMTP, this article provides guidance on resolving common problems. We’ll cover symptoms, potential causes, and recommended solutions to ensure smooth…
How to View Email Message Headers
Email headers contain important information about the origin and journey of an email. Viewing email headers can be helpful when troubleshooting email delivery issues or identifying potential phishing attempts. Microsoft…
How do I upgrade my email account?
How to upgrade your email hosting service with more storage or mailboxes.
How to view Email Disk Usage in cPanel
View Email Disk Usage of your email account including a break down of what folders are using your storage.
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