How to Troubleshoot ERR_CONNECTION_RESET Error

If you’re encountering the ERR_CONNECTION_RESET error while trying to access your website hosted with Ecenica, it means the connection between your browser and the server was interrupted. This can be due to several reasons such as network issues, browser settings, or server problems. Follow these steps to troubleshoot and resolve this issue.

1. Check Your Internet Connection

  • Restart Your Router/Modem:
    • Unplug your router or modem, wait for 30 seconds, and plug it back in.
  • Switch Networks:
    • Try connecting to a different network (e.g., use mobile data instead of Wi-Fi) to see if the issue persists.

2. Clear Browser Cache and Cookies

  • Google Chrome:
    1. Open Chrome.
    2. Click on the three dots in the top-right corner and select More tools > Clear browsing data.
    3. Choose a time range (e.g., “All time”), check “Cookies and other site data” and “Cached images and files”, then click Clear data.
  • Firefox:
    1. Open Firefox.
    2. Click on the three horizontal lines in the top-right corner and select Options.
    3. Go to Privacy & Security, scroll down to Cookies and Site Data, and click Clear Data.

3. Disable Proxy Settings

  • Windows:
    1. Open Settings.
    2. Go to Network & Internet > Proxy.
    3. Ensure that Use a proxy server is turned off.
  • Mac:
    1. Open System Preferences.
    2. Go to Network.
    3. Select your network connection and click Advanced.
    4. Go to the Proxies tab and make sure no proxies are selected.

4. Flush DNS and Renew IP Address

  • Windows:
    1. Open Command Prompt as an administrator (search for “cmd”, right-click, and select Run as administrator).
    2. Type the following commands and press Enter after each one: 
      ipconfig /flushdns
ipconfig /release
ipconfig /renew
  • Mac:
    1. Open the Terminal.
    2. Type the following command and press Enter:
      sudo killall -HUP mDNSResponder

5. Disable Antivirus and Firewall Temporarily

  • Windows Defender Firewall:
    1. Open Control Panel.
    2. Go to System and Security > Windows Defender Firewall.
    3. Click Turn Windows Defender Firewall on or off and turn it off for both private and public networks.
  • Mac Firewall:
    1. Open System Preferences.
    2. Go to Security & Privacy.
    3. Click the Firewall tab.
    4. Click the lock icon in the bottom-left corner to make changes and enter your administrator password.
    5. Click Turn Off Firewall or Stop to disable the firewall temporarily.
  • If using third-party antivirus software, disable it temporarily through its settings.

6. Reset Your Browser Settings

  • Google Chrome:
    1. Open Chrome.
    2. Click on the three dots in the top-right corner, select Settings.
    3. Scroll down and click Advanced.
    4. Under Reset and clean up, click Restore settings to their original defaults.

7. Update Network Drivers

  • Ensure your network drivers are up-to-date. Go to Device Manager, find your network adapter, right-click, and select Update driver.

8. Check for Malware

  • Run a malware scan using a trusted antivirus program to ensure that your system is not infected.

9. Check the Website’s Status

  • It’s possible the website you’re trying to access is down. Use online services like Down For Everyone Or Just Me to check if the site is accessible to others.

10. Try a Different Browser

  • Sometimes, the issue might be specific to your browser. Try accessing the website with a different browser (e.g., Firefox, Edge, Safari).

By following these steps, you should be able to identify and resolve the cause of the ERR_CONNECTION_RESET error.

If the issue persists, it may be necessary to contact your computer support service or your Internet Service Provider (ISP) for further assistance.

Disclaimer: This advice is provided as a courtesy. Troubleshooting network issues and computer settings is outside the scope of the free support provided with Ecenica web hosting plans. If the issue persists, please contact your Internet Service Provider (ISP) for further assistance.