If you have forgotten your Ecenica Dashboard password please use our secure password reset tool to request a new password. We’ll email you a unique link which you can use to reset your password.
Please note. You’ll need to enter the email address linked to your profile. If you haven’t updated these since you first signed up, enter the email address you used when you placed your order with Ecenica.
If you’re unsure which email address you’ve saved with your account, or no longer have access to the email address please contact us.
To reset your web hosting control panel password please see the following support article:
To reset or change your email password please choose one of the following support articles:
To reset your Web Mail password please follow the steps to reset your email password as shown above.
You can change your database password using the database tools in the hosting control panel.
We’re unable to give usernames or passwords for WordPress, or other installed scripts/software as we’re unable to easily see the username and password you chose when you installed the script/software.
Instead, we recommend contacting the script/software developer for help. In most cases, scripts like WordPress have their own mechanism for resetting passwords.
For security we encrypt (scramble) your passwords before storing them on our systems. This means we’re unable to send you your old passwords.