1. How-to transfer emails from your old host using Thunderbird

    This article provides instructions on transferring your email from another host which is not using cPanel to hosting. This process requires: A 3rd-party email app, Thunderbird Your email account details from your old host. Your new email accounts setup on your hosting package. Pre-setup steps Download, Install and open Thunderbird Setup your old email account in Thunderbird using your old hosting provider’s details. Setup your new email account in Thunderbird. See our Thunderbird setup guide After completing the steps above you’ll have Thunderbird installed with 2 email accounts, one at your old host and one at . Migrate email steps

  2. What is a Dedicated IP Address?

    A dedicated IP (Internet Protocol) address, also known as static IP or fixed IP, is a unique Internet address dedicated exclusively to a single hosting account or website. Normally with shared-hosting multiple hosting accounts are hosted on a single server and share the server’s IP address. When a dedicated IP address is assigned to a hosting account, the account no longer shares the IP address and instead has it’s own unique IP address. A dedicated IP address offers a number of benefits over a shared IP address; Better security. A Dedicated IP address offer greater security over Shared-IP addresses. Unlike

  3. How do I fix Email rejected by server on iPhone and iPad?

    When you try to send an email from your iPhone or iPad you receive the message “Mail Sending Failed. Rejected by the server because it does not allow relaying”. Your email is not sent and moved to your Outbox. This message appears because your iPhone or iPad does not have the correct sending SMTP settings. To fix, follow the steps below: On your iPhone or iPad tap Settings > Mail, Contacts, Calendars Tap your email account. Tap Account Tap SMTP found under Outgoing Mail Server Tap Primary Server Tap Username and enter your email address. For example, info@your-domain.com Tap Password

  4. How to use FileZilla to upload your website

    Connect to your cPanel FTP FileZilla is split into two windows, local and remote. Local is shown on the left, and lists all the files on your PC or Mac. Remote is shown on the right and lists all the files stored on your Ecenica web space. On the remote side (right) locate your public_html folder. This is the folder where your website files will be stored. Any file you put inside of the public_html directory will be shown publicly at http://www.yourdomain.com – For this reason we recommend you do not upload sensitive or private files to the public_html folder.

  5. Using FileZilla to connect to your cPanel FTP

    Overview FileZilla is a free, open-source FTP client for Windows, Mac OS X and Linux. You can use FileZilla to connect to any service using FTP, SFTP, and Terminal. Instructions Download FileZilla for Windows or Mac Install FileZilla Open FileZilla At the top you’ll see Host, Username, Password and Port In these boxes you’ll want to enter your FTP details. These will be as follows: Hostname: ftp.yourdomainname.com Username: Your cPanel username. This can be found in your Dashboard > Products / Services Password: Your cPanel password Port: 21 After entering these details, click the Quickconnect button FileZilla will connect to

  6. How do I allow my domain to expire?

    You can set your domain to expire by following these easy steps; Disabling auto renew for one domain: You can individually disable auto renewal for each of your domains. Login to your Dashboard. Go to My Domains. Click the domain from the list of domains. Click the ‘Auto Renew’ tab. Click the ‘Disable Auto Renew’ button. Auto renewal will now be disabled and your domain will expire at the end of the current term unless manually renewed. Disabling auto renew for multiple domains: Using the Bulk Actions drop-down menu at the top of the My Domains list, you can bulk

  7. What happens to emails sent to me when my mailbox is full?

    If your mailbox is full, it is unable to accept new emails. If this occurs, emails sent to your mailbox will be rejected and the senders mail server will be notified with a ‘Error 5.2.2 Mailbox Full’ soft bounce-back message. A soft bounce is a temporary delivery failure. The bounce-back message tells the sender your mailbox has reached it’s storage limit and is unable to accept the message for delivery.

  8. Do you offer IMAP?

    Yes. We support both IMAP (Internet Message Access Protocol) and IMAP over SSL. Our IMAP servers support push-email with support for the IMAP IDLE command.

  9. Useful Git Commands

    Add a remote git remote add origin https://github.com/user/repo.git See Adding a remote – GitHub Help Create and checkout a new branch git checkout -b [branchname] example; git checkout -b master Checkout a remote branch git checkout -b [localbranchname] origin/[remotebranchname] example; git checkout -b master origin/master Delete a local branch git branch -D [branchname] example; git branch -D BranchName Delete a remote branch git push origin –delete [branchname] example; git push origin –delete BranchName Automatically stage tracked files git add -u Automatically stage tracked files in a folder git add -u folder_name example; git add -u myfoldername Commit git commit -m

  10. What is System Status?

    View System Status. We understand how important it is to keep you up-to-date with the latest system status notices which may affect your service. Our official System Status page provides you with up to the minute information on the status of all services and what steps we are taking to restore normal service. If your issue is not highlighted on our system status then please open a support ticket. To to view system status notices which may apply to your service please first login to your Dashboard and then revisit the system status page. What each status level means; Scheduled

  11. Why do I see a £1 charge when my payment failed

    When you add a new payment card to Dashboard, we send a request to your issuing bank for either a £0 or a £1 authorisation (different banks allow different amounts) to verify that the card you have added is issued and that your bank will allow it to be authorised. We reverse our authorisation request immediately regardless of whether or not the authorisation is declined. However, even if your bank declines the authorisation, you may still see an authorisation for £1 on your credit card statement. The important thing to remember is that this is not a charge, and it