Understanding Domain and Hosting Auto-Renewal After Expiry
Overview When a domain has auto-renewal enabled, our system will automatically attempt to renew the domain on your behalf – even if the domain has expired or entered a grace…
Support topic
My Account help and guides
Step-by-step My Account articles for setup, everyday tasks and troubleshooting.
Knowledge base
Articles in this topic
24 guides
Why has my payment authorised despite my card expiring?
Our secure payment system has a neat feature which means your services can still be renewed even if you get a new card from your Bank. (or the number or…
How I Can Check If My Ecenica Hosting Service Is Still in Use Before Cancelling?
Before you consider cancelling your Ecenica hosting service, we recommend getting in touch with our team — we’re here to help. We can help you make better use of the…
Managing Your Ecenica Services Purchased Through a Third Party
If you have registered a domain name or purchased web hosting through a third party—such as a web agency, reseller, or IT provider—your services are managed by that business. While…
How to change Ecenica Dashboard Password
This guide provides instructions for updating your [brand] password, as well as steps to reset it if you have forgotten your current one.
Can I move credit cards between my linked accounts?
We understand that there may be instances where you wish to move a saved credit card between your linked accounts. However, due to our stringent security protocols and industry compliance…
Guide to Secure Online Shopping and Strong Customer Authentication
When making an online purchase on Ecenica using your debit or credit card, you may encounter a request for verification through a system like Visa Secure. This additional step is…
How do I get a VAT Invoice for my purchase?
How can I get a VAT invoice or receipt for my purchase?
Renewing Products and Services
Find our how our renewal process works and our schedule for your renewal reminders, renewal invoices, overdue notices and late fees.
How do I send a ticket to Ecenica Support?
How to open a support ticket and contact the Ecenica customer support team and get help with an issue with your [brand] service.
How to Transfer Ownership of your Web Hosting package
Learn how to transfer the ownership of your [brand] web hosting service to your web design client or new owner of your business.
How do I update an account contact?
Login to Ecenica Dashboard. Click your Billing & Account from the main menu. Click Contacts. Click the contact you wish to update. Update your contact’s details. Click Save Changes button…
About Ecenica Support
At , we believe that great customer support should be personal, fast, and genuinely helpful. Unlike the ‘canned’ responses from other hosts, our support team goes the extra mile to…
Why does my invoice still show as unpaid after paying by BACS?
I've sent a payment by BACS. When I login to Dashboard the invoice still shows the invoice as unpaid. Why is this?
How do I change or update my details?
Update your contact details saved with your Ecenica profile.
How can I update my payment card details?
Learn how to add a new payment card to your [brand] account.
Can’t log in to Ecenica Dashboard?
Fix common Ecenica Dashboard login problems, including forgotten passwords, temporary lockouts, one-time verification codes and recovery codes.
How do I get the 30 Day Guarantee refund?
How do I get the 30 Day Money Back Guarantee refund?
How quickly will you reply to my Support Ticket?
How quickly will you reply to my Support Ticket?
How do I cancel my hosting account?
Any account cancellation requests must be carried out through your [brand] Dashboard and our secure support ticket system.
Power your business with Ecenica Hosting
Built for WordPress and serious websites. Fast, secure and supported by real people in the UK.
