Why have I been charged twice for my renewal?
How to open a support ticket and contact the Ecenica customer support team and get help with an issue with your Ecenica service.
Learn how to transfer the ownership of your Ecenica web hosting service to your web design client or new owner of your business.
Steps to view your disk space usage in Ecenica Dashboard.
Our secure payment system has a neat feature which means your services can still be renewed even if you get a new card from your Bank. (or the number or expiry date changes).
Login to . Click your name shown in the top right of your screen. Click Manage Contacts. Select your contact’s name from the drop down. Update your contact’s details. Click Save Changes button to save your contact.
Ecenica Support is all about giving you amazing support and customer service. We aim to go the extra mile and provide personalised support far removed from the ‘canned’ support provided by other hosts. If you have a question about your services you can find answers using the following resources: Service Available Notes Knowledge Base 24/7 Updated daily. Includes how-to guides for all aspects of running, setting-up and troubleshooting your service. Support Ticket 24/7 We aim to answer all tickets within 24 hours. If you open your ticket Weekdays, between 9am-6pm you can normally expect a reply within a few hours
I’ve sent a payment by BACS. When I login to Dashboard the invoice still shows the invoice as unpaid. Why is this?
Update your contact details saved with your Ecenica profile.
Learn how to add a new payment card to your Ecenica account.
How-to login to Ecenica Dashboard our secure area of our website where you can quickly manage your Ecenica services and get support.
Find our how our renewal process works and our schedule for your renewal reminders, renewal invoices, overdue notices and late fees.
Why is there a charge on my card?
How do I get the 30 Day Money Back Guarantee refund?
How quickly will you reply to my Support Ticket?
What are my payment options?
How do I view my invoices?
Any account cancellation requests must be carried out through your Ecenica Dashboard and our secure support ticket system.