To receive a full refund for your Ecenica web hosting account need to notify us by secure support ticket from your Ecenica Dashboard that you wish to cancel within 30 days of the order date.
If there’s something you’re not happy with please get in touch with us before deciding to cancel so that we can help with any problems you might be having.
A 30 day guarantee applies to eligible services purchased with a billing term equal or greater than 1 year.
We offer a 48 Hour Guarantee for eligible services purchased on a billing term of less than 1 year, covering Monthly, 3 Month and 6 Month billing terms.
For more information please see our 30 Day Guarantee page.