You must log in to Ecenica Dashboard using your Ecenica ID to submit your cancellation requests. Requests submitted by other channels will be ignored. This includes email, live chat and social media.
How to cancel your service
To start the cancellation process:
- Log in to your Ecenica Dashboard.
- From the main menu, click Support, Contact support.
- Click Billing.
- Enter Cancel Account as your ticket subject.
- If you have more than one active service, please include details of the service you wish to cancel.
Your service will be terminated and removed from our servers within 24 hours of you submitting your request.
Need to downsize?
If your needs have changed you can downgrade your Ecenica service to a different package which is more suited to your needs. If you would like help choosing a new account please contact us.
Want to use your service on another domain?
You can use your Ecenica hosting service on another domain without cancelling your hosting account. If you would like to change your domain, please contact us. Please include your old domain and the new domain name, and we’ll take it from there!