Summary

Learn how to configure Microsoft Outlook with your Ecenica Email account.

Automatically setup Microsoft Outlook 2016

  1. Open Microsoft Outlook 2016.
    • If this is the first time you’ve run Outlook you’ll see a Welcome to Outlook 2016 window. Click Next. Outlook will ask you if you want to connect to an email account. Select Yes and click Next.
    • If no window appears, click File > Add Account.
  2. Select E-mail Account and enter the following.
    • Enter your name
    • Enter your email address. For example, info@example.com
    • Enter your email password.
  3. Click Next.
  4. Outlook will now attempted to auto configure your Ecenica email account. This can take up to 5 minutes.
  5. A Security Alert notice may appear asking you to confirm the SSL security certificate. Click Yes to proceed.
  6. Tick the box labelled Don’t ask me about this website again and click Allow.
  7. Click Finish.

Congratulations. You’ve now configured Microsoft Outlook 2016 to send and receive email using a secure IMAP and SMTP connection.

How to fix ‘Problem Connecting to Server’

If Outlook returns the following message; “An encrypted connection to your mail server is not available.” it means there is an error in the autodiscover setup process. This may indicate a problem with your domain’s DNS settings.

  1. Click Next.
  2. After a few seconds you’ll see a success message; “Your IMAP e-mail account is successfully configured”.
  3. Tick Change account settings in the lower-left.
  4. Click Next.
  5. Click More Settings….
  6. In the Server Information section change;
    • Incoming mail server: Enter your Ecenica package’s hostname. e.g apollo.ecenica.com.
    • Outgoing mail server (SMTP): Enter your Ecenica package’s hostname. apollo.ecenica.com.
  7. Click the Advanced tab.
  8. Select SSL for in the two select menus labeled Use the following type of encrypted connection.
  9. Enter 993 in the field labelled Incoming server (IMAP).
  10. Enter 465 in the field labelled Outgoing server (SMTP).
  11. Click OK.
  12. Click Finish.
  13. Outlook will now test the account settings by sending and receiving a test message.
  14. If you see a success message, click Finish.

Congratulations. You’ve now configured Microsoft Outlook to send and receive email using a secure IMAP and SMTP connection.

What if the test fails?

If the test fails it means one or more of your email settings are incorrect.

  1. In the test dialog windows click Close.
  2. Repeat steps 5-10 from above, checking you’ve entered the required details correctly.
    • Is your email address correct?
    • Have you used the correct password (if unsure we recommend resetting your password in your cPanel).
    • Are you using the correct host name for your Incoming and Outgoing mail server? Your incoming and outgoing server name are shown in your cPanel. Login to cPanel > Email Accounts > Click Configure Email Account > Manual Settings.
    • Are the port numbers correct?

Autodiscover DNS records

Microsoft Outlook®’s Autodiscover service searches your domain’s DNS for a special SRV record. We’ll autmotcailly setup these records when we create your hosting account so normally it’ll work without you having to do anything.

If you use a third party name server or have modified your DNS records you may find the autodiscover setup fails. To fix, check your DNS records are setup with the follow SRV record

Name: _autodiscover._tcp.yourdomain.co.uk.
TTL: 14400
Type: SRV
Priority: 0
Weight: 0
Port: 443
Target: apollo.ecenica.com

Replace yourdomain.co.uk with your domain name.
Replace apollo.ecenica.com with the hostname of the server hosting your Ecenica package.