View all Ecenica policies for domain names, web hosting, email and SSL certificates.

  1. How does Ecenica Support Work?

    Ecenica Support is all about giving you amazing support and customer service. We aim to go the extra mile and provide personalised support far removed from the ‘canned’ support provided by other hosts. If you have a question about your services you can find answers using the following resources: Service Available Notes Knowledge Base 24/7 Updated daily. Includes how-to guides for all aspects of running, setting-up and troubleshooting your service. Support Ticket 24/7 We aim to answer all tickets within 24 hours. If you open your ticket Weekdays, between 9am-6pm you can normally expect a reply within a few hours

  2. Email Policy

    Our email policy allows us to fight spam, prevent abuse and provide fair and reliable web hosting to all our members.

  3. Backup Policy

    Information about our backup policy and information on our backup services.