You are responsible for backing up your data stored on Ecenica servers.
We do create backups of our Web Hosting, Email Hosting, Reseller Hosting, Managed WordPress and Managed VPS, and it maybe possible to restore your website from these. However, this is not a procedure you should rely on to keep your content safe. Our backups are not a substitute to keeping your own regular backups.
What we backup
We take daily backups of our Web Hosting, Email Hosting, Reseller Hosting, Managed WordPress and Managed VPS services. Including DNS, billing and core services such as Webmail.
Key points;
- Backups taken daily.
- 30 Day retention.
- Automated backup solution.
- End-to-end encryption using SSL.
- Off server backups.
- Backups monitored in realtime by our expert staff.
- Restores available on request. (fee may apply).
- We backup Web Hosting, Email Hosting, Reseller Hosting, Managed WordPress and Managed VPS services.
- Our own, custom backup software built for speed, performance and security.
Backup Technology
We have built our backup system to be fast, reliable and extremely secure. We store data off-server in Ecenica Backup, our cloud backup service. All data moved between Ecenica and Ecenica Backup uses end-to-end SSL encryption meaning your data is secured at every stage.
Ecenica Backup uses thousands of servers located in the US and Europe meaning there is no single point of failure.
Restores
If you wish, we can restore your cPanel account from our secure backups. Depending on your service, restoring your account may incur a small, one-off restore fee of £30 exc. Vat / $45 USD to cover the work involved in restoring your account.
It’s possible to restore your account for free by uploading your own backups using the restore tool in our control panel.
We do not backup or restore accounts that have been suspended or terminated. It’s therefore very important you ensure your site is kept online and you take your own regular backups.
Our free backup service is provided to you as a courtesy. Whilst we check our backups frequently, we do not make any guarantees that we can restore your data.
cPanel Backup Tool
You can make your own free backups of up to 4GB using the backup tool in the Ecenica control panel.
What we do not backup
We do not take backups of unmanaged VPS or Dedicated servers. You can partition space on your hard drive for backups, purchase a new hard drive or use Ecenica Backup, our cloud backup service.