When contacting Ecenica, we politely ask that you refrain from using abusive or threatening language.

We know things can be stressful at times, however regardless of the situation we’ll never swear, threaten or direct abusive language toward you, and we simply ask for the same courtesy.

The sending of abusive, or threatening messages violates our Terms and Conditions, and may lead to the immediate closure of your account.

If you try sending us an e-mail, support-ticket or live chat conversation containing abusive, or threatening language it will be ignored and your case will be forwarded to our Abuse team. Persistent offenders risk their account being closed without notice.