How to Delete an Email Account in Ecenica

You can delete email accounts individually or delete multiple email accounts at once from the Ecenica Dashboard.

To access your email accounts:

1. Go to My Services section of Ecenica Dashboard.
2. Select your hosting plan.
3. Go to Email Accounts.

Delete a Single Email Account

There are three ways to delete a single email account.

Option 1 – Select the Checkbox and Click Delete

1. On the list email account view, tick the checkbox next to the email account you want to delete.
2. Click the red Delete button.
3. Confirm the deletion in the popup window.

Option 2 – Expand the Account and Delete

1. Click the arrow next to the email account to expand the account details.
2. Click the red Delete button.
3. Confirm the deletion in the popup window.

Option 3 – Delete via Manage account page

1. Click Manage next to the email account.
2. Scroll to the bottom of the page.
3. Click Delete Email Account.
4. Confirm the deletion.

Delete Multiple Email Accounts

1. On the list email account view, tick the checkbox next to the email account you want to delete.
2. Click the red Delete button at the top of the list.
3. Confirm the deletion in the popup window.

Important

1. Deleting an email account permanently removes the mailbox and all stored email messages from the server.
2. Once deleted, the mailbox allocation will become available to use for another email account on your hosting plan.
3. Deleting an email account does not automatically cancel your hosting plan or email service.

If you have deleted an email account in error, and your Ecenica plan includes our Backup & Restore service, you may be able to restore the mailbox from a nightly backup. This is normally available on web hosting plans only.

For email-only plans, please contact our support team. In some cases, we may be able to offer a restore for a one-off administration fee.