ECENICA LIMITED will appear on your billing statement when you purchase WordPress Hosting, Managed Servers, Email Hosting, domains, or other services from Ecenica. It will also appear when an active service or domain name you have with Ecenica has been automatically renewed.
1. Check if the charge was for a recent purchase
Log in to your Ecenica Dashboard using your usual email address (this is typically the same email address where you receive invoices or payment confirmations from us).
Once logged in:
1. Click Billing & Accounts
2. Select Invoices to view your complete purchase history
2. Check if the charge was for an automatic renewal
Review your invoice list to see if the charge relates to a subscription or domain name that has been automatically renewed.
If you no longer want the subscription, you need to request a cancellation.
3. Check if a colleague or family member made a purchase
If our company name doesn’t sound familiar, ask your work colleagues or family members if they’ve signed up for hosting services or registered a domain name using your payment details.
You can verify any purchases by checking your purchase history:
1. Go to Billing & Accounts > Invoices in your Ecenica Dashboard
Important considerations:
– Sub account contacts may have permission to make purchases on your behalf
– You can manage your sub account contact purchasing permissions
– Anyone with access to your Ecenica Dashboard username and password can make charges to your account
If you suspect unauthorised access, change your Ecenica Dashboard password immediately.
4. Check other Ecenica Dashboard profiles
You may have multiple Ecenica accounts with different email addresses. To check:
- Search your emails for any purchase notifications from Ecenica.com
- The email address that received the notification may be the username for a different Ecenica Dashboard profile
- Sign in to Ecenica Dashboard using this alternative email address
- Check the invoices for that account
5. Contact Ecenica Support
If you’ve followed all the steps above and still cannot identify why you were charged, please submit a support ticket and our team will investigate the charge for you.
