Our 30-Day Guarantee offers peace of mind with eligible refunds for select monthly hosting plans within 30 days of purchase.
- The Ecenica 30-Day Guarantee applies only to Cloud Hosting and WordPress Hosting (also known as web hosting or shared hosting) plans purchased on a monthly billing cycle.
- Cloud Hosting or WordPress Hosting plans purchased from Ecenica on a monthly billing cycle may be refunded only if canceled within 30 days of the purchase date.
- Applies only to plans on a monthly billing cycle.
- The 30-Day Guarantee does not cover domain names, cloud servers, setup fees, upgrades, promotional offers, SSL certificates, custom software installations, web design, SEO, or administrative fees.
- Accounts violating our Terms and Conditions or Acceptable Usage Policy are excluded from the guarantee.
- Customers using our Free Website Migration service are excluded.
- Your account must not exceed 1GB of bandwidth usage to be eligible.
- Accounts suspended or terminated due to abuse of services are not eligible for a refund.
- Customers who upgrade from an existing package are not eligible for the 30-Day Guarantee.
- Refunds will cover the full value of your paid cloud hosting service, minus any additional or setup fees.
- If your cloud hosting plan included a free domain name, the domain name’s list price will be deducted from the refund.
- The 30-Day Guarantee starts on the purchase date.
- Customers can only use the Ecenica 30-Day Guarantee once, for their first account only.
- Refunds are issued to the original payment card only.
- Please allow up to 10 business days for your card provider to process the refund.