Email

Outlook Cannot Send Emails – Receiving is Fine

Fix sending issues in Microsoft Outlook using steps below:

  1. Click File.
    File Menu in Outlook 365, 2019 and 2016
  2. Select your Ecenica email account from the drop-down list then click Account Settings > Server Settings…
    Outlook 365, Outlook 2019, Outlook 2016 Server Settings
  3. Click Outgoing mail
  4. Check the following Outgoing mail settings are set in Outlook:
    • Server: mail.example.com, replacing example.com with your domain name.
    • Port: 465
    • Encryption method: SSL/TLS
    • Require login using Secure Password Authentication (SPA): Unchecked
    • My outgoing (SMTP) server requires authentication: Use same settings as my incoming mail server
      Office 365, Outlook 2019, Outlook 2016 Outgoing mail settings
  5. Click Next
  6. Click Done

Was this guide helpful?

Need help with this?

Open a ticket and link to this guide so our team can see what you have tried.

View support tickets

Power your business with Ecenica Hosting

Built for WordPress and serious websites. Fast, secure and supported by real people in the UK.

Ecenica hosting services represented by a connected red route across London