If you can receive but cannot send email, or you sometimes see a warning message ‘cannot connect’ or ‘enter password’ then it’s likely your ISP is restricting access to your Ecenica SMTP through port 25.

This article will show you how to change the default SMTP port number in popular email apps including Microsoft Outlook, Apple Mail, Mozilla Thunderbird and Microsoft Entourage to fix the error and let you send email again.

Microsoft Outlook 2013-2010

  1. Open Outlook.
  2. Click File > Info
  3. Click Account Settings > Account Settings
  4. Select your Ecenica email account from the list > Click Change…
  5. Click the ‘More Settings…’
  6. Click the ‘Advanced’ tab and change the ‘Outgoing server’ SMTP port from 25 to 587
  7. Click OK
  8. Click Next
  9. Click Finish > Close
  10. Close and then re-open Outlook

Apple Mail

  1. Open Mail.
  2. From Mail’s top menu click Mail > Preferences.
  3. Select your Ecenica email account on the left.
  4. Click the Outgoing Mail Server (SMTP) drop down and select Edit SMTP Server List…
  5. Click the Advanced tab.
  6. Untick Automatically detect and maintain account settings
  7. Enter 587 for Port.
  8. Click OK.
  9. Close the Accounts window to save your changes.

Microsoft Outlook 2003-2007

  1. Open Outlook.
  2. Click Tools > Email Accounts.
  3. Click ‘View or change existing e-mail accounts’.
  4. Double click on your account. Click the ‘More Settings…’ button in the lower-right of the window. A new window will open titled, Internet E-mail Settings.
  5. Click the ‘Advanced’ tab and change the ‘Outgoing server’ SMTP port from 25 to 587.
  6. Click OK and follow prompts to return to Outlook.

Microsoft Outlook Express

  1. Open Outlook Express.
  2. Click Tools > Accounts.
  3. Click the ‘Mail’ tab and double click on your account.
    Select your account
    Select your account
  4. Click the ‘Advanced’ tab and change ‘Outgoing Mail server’ to 26.
    Click the advanced the advanced tab and change port to 26
    Click the advanced the advanced tab and change port to 26
  5. Click OK and follow prompts to return to Outlook.

Thunderbird

  1. Open Thunderbird.
  2. From the main menu, click Tools > Account Settings.
  3. Click Outgoing Server (SMTP) from the options on the left.
  4. Click on the account to edit and click on the Edit button.
  5. Under the Settings options, enter 587 as the Port number.
  6. Click OK.
  7. Click OK again to return to Thunderbird.

Microsoft Entourage 2008

  1. Open Entourage
  2. From the main menu, click Entourage > Account Settings.
  3. Click the button titled Click here for advanced sending options.
  4. Tick Override default SMTP port and enter 587.
  5. Click the top-left corner to close the window.
  6. Click OK to return to Entourage.

Windows Mail

  1. Open Windows Mail.
  2. Click Tools > Email Accounts.
    Windows Mail - Click Tools then Accounts
    Windows Mail - Click Tools then Accounts
  3. Click on your account. Click the ‘Properties’ button to the right of the window. A new window will open titled, Internet E-mail Settings.
    Windows Mail - Click Account Properties
    Windows Mail - Click Account Properties
  4. Click the ‘Advanced’ tab.
    Windows Mail - Click the Advanced tab
    Windows Mail - Click the Advanced tab
  5. Change the ‘Outgoing server’ port from 25 to 26.
    Windows Mail - Change SMTP port
    Windows Mail - Change SMTP port
  6. Click OK and follow prompts to return to Windows Mail.