When you buy an Ecenica web hosting package you also get a free 30 Day Guarantee.
Over the last 13 years we've grown a solid reputation for fast and reliable web hosting and expert technical support. We want you to be one-hundred percent happy with your Ecenica web hosting so please get in touch with us before deciding to cancel and we'll do our very best to help resolve any problems you might be having.
So if you change your mind and no longer require your shared hosting package you can contact us within 30 days from the date of purchase and receive a full refund.
- 30 day guarantee on web hosting packages purchased for 12 months or more.
- 48 hour guarantee on monthly, quarterly and semi-annual web hosting plans.
- Don't worry if you change your mind.
- Easy refund process.
- No-quibble guarantee.
- Refund paid quickly.
How it works
To receive a full refund for your Ecenica shared-hosting package you need to notify us via secure support ticket from your Ecenica Dashboard that you wish to cancel within 30 days from the date of your 12 Month web hosting plan purchase or 48 hours for Monthly, 3 Month or 6 Month web hosting plans.
When you submit your cancellation request, our accounts team will check to see if you are eligible for the refund and issue a refund if applicable.
30 Day Guarantee rules
- Applies to cancellation requests received within the first 30 days (Annual or longer Plans) or 48 days (Monthly Plans) of purchase.
- To be eligible, your account must not have exceeded 100Mb of bandwidth use.
- You will receive a refund to the full value of your paid for service, less any additional fees.
- Guarantee starts on the date of purchase.
- The Ecenica 30 Day Guarantee applies to shared-hosting plans only.
- There are no refunds for domain name purchases, cloud hosting, dedicated servers, bandwidth fees, setup fees, upgrade fees, promotional offers, administrative fees, SSL certificate purchases, custom software install fees, web design fees, SEO fees, and other miscellaneous fees.
- Excludes customers who have used our Free Website Migration service.
- Customers can only use the Ecenica 30 Day Guarantee once, and for only their first account.
- Ecenica considers that customers who have upgraded from an existing package have already experienced the 30 Day Guarantee.
- Accounts suspended or terminated by our staff due to abuse of our services are not eligible for a refund.
- Refunds will be made to the original payment card only
- Please allow up to 10 business days for your payment card to show the refund.
- Our 30 Day Guarantee does not cover accounts which have violated our Terms and Conditions or acceptable usage policy.
If you're thinking of joining us, we'd love to discuss how we can help you. Contact our Sales Team today.