How to set up Apple Pay by uploading a ‘merchantid-domain-association’ file

If you are setting up Apple Pay need to upload a ‘merchantid-domain-association’ file to your hosting account, follow the steps below. This file is typically used for verifying domain ownership, especially in the context of Apple Pay on the web. Steps to upload your merchantid-domain-association file Log in to your Dashboard Click Manage next your hosting service. Click File Manager. In the File Manager, navigate to your website’s root directory. This is typically the public_html folder. Inside the public_html folder, open the .well-known folder. Inside the .well-known directory, click on the Upload button at the top of the File Manager.

Troubleshooting Resource Loading Issues After Cloning a WordPress Website

When cloning a WordPress website, you may encounter issues where various resources such as JavaScript (JS), Cascading Style Sheets (CSS), images, and fonts do not load correctly. This can manifest in several ways, such as error messages in the browser console like “Cross-Origin Request Blocked”, “downloadable font: download failed”, or other resource-specific errors. This article will help you identify the problem, understand its causes, and provide resolutions to ensure all resources load properly on your cloned site. Problem After cloning a WordPress website, resources such as JS, CSS, images, and fonts fail to load properly. Symptoms Browser Console Errors: “Cross-Origin

How to Disable Automatic WordPress Updates

Disabling updates in WordPress can be necessary for various reasons, such as ensuring compatibility with custom themes or plugins, or simply maintaining control over the update process. There are multiple methods to achieve this, including modifying the wp-config.php file and configuring settings in WordPress Manager through cPanel. This article will guide you through both methods step-by-step. Method 1: Disabling Updates via wp-config.php The wp-config.php file is a core WordPress configuration file located in the root directory of your WordPress installation. By adding specific constants to this file, you can disable various types of updates. Reference WordPress Developer Resources – wp-config.php

How to Fix WordPress 404 Not Found Error

The “404 Not Found” error is a common issue that WordPress users encounter. This error indicates that the server could not find the requested page. Understanding the problem, its symptoms, causes, and resolutions can help you fix it efficiently. Problem The “404 Not Found” error in WordPress occurs when the server is unable to locate the page or post you are trying to access. We know this can be frustrating for both site administrators and visitors. The good news is it’s normally very easy to resolve. Symptoms Trying to access a page results in a “404 Not Found” error message.

How to Troubleshoot ERR_CONNECTION_RESET Error

If you’re encountering the ERR_CONNECTION_RESET error while trying to access your website hosted with , it means the connection between your browser and the server was interrupted. This can be due to several reasons such as network issues, browser settings, or server problems. Follow these steps to troubleshoot and resolve this issue. 1. Check Your Internet Connection Restart Your Router/Modem: Unplug your router or modem, wait for 30 seconds, and plug it back in. Switch Networks: Try connecting to a different network (e.g., use mobile data instead of Wi-Fi) to see if the issue persists. 2. Clear Browser Cache and

How to set a From name in Ecenica Webmail

In this article we show you how you can set a From name in . By default, all your emails you send from webmail will use your email address as the ‘from’ name. So your recipients will see something similar to john@example.com when you send an email and they’ve not already got you saved in their address/contacts. Setting your own from name or display name in webmail tags your emails so when you send an email your recipients will see what you’ve chosen as your ‘from’ name, for example, ‘John Smith’, instead of your email address. It looks friendlier, more

How to set up a domain purchased elsewhere to redirect to my Ecenica WordPress site

In this article we explain how to connect and 301-redirect extra domain name you have purchased elsewhere to an existing WordPress website hosted on an WordPress hosting or Web hosting service. Using a 301 redirect is a permanent way of redirecting all website traffic from one domain name to your WordPress website. Tip: Transfer your domain to to save money and manage your domain’s settings, contact details from one account. Steps to set up a 301 Redirect for a Domain to an Existing WordPress Website in cPanel Step 1: Connect your domain you wish to redirect. Use our steps for

Troubleshooting ‘The DNS server isn’t responding’

Windows Network Diagnostic shows the following problem found: ‘The DNS server isn’t responding’ Windows Network Diagnostic is a tool for checking your internet connection. Your internet connection is provided by your ISP (Internet Service Provider). services do not provide internet services. You will need to contact your ISP for assistance with the ‘The DNS server isn’t responding’ error.

How to add an admin user using WP-CLI (WordPress Command Line Interface)

To add an admin user using WP-CLI (WordPress Command Line Interface), follow these steps: Open your terminal or command prompt. Navigate to your WordPress installation directory. This is the directory where your WordPress files are located. Run the command to create a new user: Use the wp user create command followed by the username, email, and other necessary details. For example, to create a user with the username adminuser, email admin@example.com, and set their role to administrator, you would use the following command: Here’s a breakdown of the command: wp user create: The WP-CLI command to create a new user.

SQL command to delete wpForo posts and topics for a user

In this article, we will guide you on how to delete all wpForo posts for a specific user directly from the database. This might be necessary in cases where a user has left many unwanted posts on your forum. Prerequisites Before you proceed, please ensure that you have the following: – Access to your WordPress database (usually through phpMyAdmin or a similar tool). – The ID of the user whose posts you want to delete. Warning Manipulating the database directly can lead to data loss or corruption if not done correctly. Always make sure to have a recent backup and

Can I transfer out a recently renewed .com domain name?

You can transfer a recently renewed .com domain name to a new registrar. However, if you transfer the domain within 45 days of the renewal, the domain you transfer out will not get an additional year added after the domain transfer. This is an ICANN policy to ensure domains can be transferred even if they have been renewed for the maximum of 10 years. Put simply, to prevent losing out on that renewed year, we recommend waiting at least 60 days from the last renewal date before initiating the transfer.​​​​​​​​​​​​​​​​

How to Fix ‘To re-install the application please uninstall the existing installation!’ in App Installer

When you try to install a new app in App Installer you see an error message: ‘To re-install the application please uninstall the existing installation!’ This error usually occurs when there are remnants of a previous installation in the directory where you’r trying to install a new application. Here are the steps to resolve this issue: Steps to fix ‘To re-install the application please uninstall the existing installation!’ Log in to cPanel. For help accessing your cPanel see Where do I log in to my hosting control panel. Click File Manager. click on the public_html folder to see all folders

Troubleshooting Email Bounce and Non-Delivery Issues with Ecenica SMTP

If you’re experiencing email bounce-backs or non-delivery issues while using SMTP, this article provides guidance on resolving common problems. We’ll cover symptoms, potential causes, and recommended solutions to ensure smooth email communication. Problem Emails are being bounced or not delivered. You’re receiving non-delivery receipts (NDRs). Symptoms Emails sent from your account are failing SPF/DKIM checks. The sender or “from” address does not match an email account set up on the email plan. Cause The issue may arise because emails are failing SPF/DKIM checks due to mismatched sender or “from” addresses. When using SMTP, the sender address must be one set

Add additional Security Measures to your WordPress site

WordPress hosting includes a number of additional security measures you can add to your WordPress sites in just a few clicks. Log in to your Dashboard Click Manage next your hosting service. Click WordPress Manager . Click the down arrow to open your website’s options. Click Security Measures. Select All and click Apply. Check and test your WordPress site is working normally. You may need to modify your security settings and remove some security measures if your website is not functioning as expected.

How to run a malware scan on your Ecenica Hosting account

All hosting plans include Ecenica Malware Scanner, our on demand malware scanner for your website files and databases. You can run and view scan reports using the steps below: Log in to your Dashboard Click Manage next your hosting service. Click Security tab. Click Malware Scanner. Click Start scanning.

How to run a Node.js App in cPanel

Steps to configure and run a Node.js app on your hosting. Prerequisites Before you begin, make sure you have the following: An Ecenica plan supporting Node.js. Your Node.js project that you wish to run uploaded to your webspace. Log in into cPanel. For help logging in to cPanel see Where do I login to my hosting control panel Click Setup Node.js App Click Create Application Enter the required details in the form. The application root is relative, and /home/username will be appended automatically. Click Create Troubleshooting Error ‘Cloudlinux NodeJS Selector demands to store node modules for application in separate folder

How to Run a PHP Script in Terminal in cPanel

When troubleshooting scripts or configuring Cron Jobs, it’s sometimes helpful to run PHP scripts via the command-line. This guide will walk you through the steps to run a PHP script in the terminal in cPanel. Prerequisites Before you begin, make sure you have the following: An Ecenica plan with terminal access. A PHP script that you wish to run. Steps to Run a PHP Script in Terminal Log in into cPanel For help logging in to cPanel see Where do I login to my hosting control panel Step 2: Open Terminal Once you’re logged in, scroll down to the Advanced

How to Fix Missing Appearance Menu and Plugin Menu in WordPress Admin?

If the Appearance, or Plugin menu options are missing from your WordPress Admin area it might be due to a number of reasons. Verify Administrator Privilege First ensure that you are logged in using a WordPress user account with administrator privileges. Only users with administrator roles have access to manage themes (Appearance) and plugins. See WordPress Roles and Capabilities Troubleshooting If you still do not see the Appearance and Plugins options in the WordPress Admin menu, consider the following troubleshooting steps: Clear your browser cache and cookies to ensure that you are viewing the most up-to-date version of the WordPress

How To Block WordPress Contact Form Spam using Honeypot for Contact Form 7

Learn how to block contact form spam in self-hosted WordPress. This guide focuses on using Honeypot for Contact Form 7 to block spam for WordPress websites using Contact Form 7, the popular WordPress plugin. All these methods are free alternatives to spam services such as the paid-version of Akismet. We’ve tested every solution on WordPress website hosted on Ecenica Managed WordPress. Problem After publishing your contact form you start receiving spam email through your contact form. Symptoms Spam emails are being received from your WordPress website. Cause A person, or script is submitting spam content through your contact form. The

How to fix WordPress error: “Oops. Problem with nonce. Please delete cached page from settings page.”

Learn how to reolve Symptom When visiting your WordPress Admin you see the following error Oops. Problem with nonce. Please delete cached page from settings page. Cause This error typically occurs when the WP Super Cache Plugin isn’t functioning correctly. It’s related to a stale cache file. Resolution To resolve this issue, follow these steps: Visit your homepage, but add “?cache_buster=” followed by a random number to the web address. For example: “https://example.com/?cache_buster=123456789; Try clicking on the Delete Cache option in the admin bar. This should resolve the error.

How can I change my Dashboard log in username

Change the email username you use to sign into your Dashboard account by following these steps. Log in to Dashboard. Click Profile > Edit Profile Change the Email to the new email address you wish to use to log in. Click Update Profile. Please use your new email username the next time you log in to Dashboard.

How to disable trackbacks in WordPress

In this article we explain how to disable trackbacks and pings on your WordPress site using Ecenica WordPress Manager, WordPress Dashboard and WP-CLI.