Posted 8 September 2019
We’ve made the difficult decision to close our Windows Hosting services on 9 October 2019. Whilst Ecenica Windows Hosting has been successful, we’re focusing our resources on other products in the Ecenica portfolio.
Effective 9 October 2019 all Windows Hosting services will end and your data stored with Ecenica will be permenantly deleted. Your data will be unavailable in any form after 9 October 2019.
We appreciate your support and regret any inconvenience this necessary action causes you.
Here are some important details to help with the transition:
Q: What date is Windows Hosting services ending?
A: 9 October 2019.
Q: What happens to service periods I’ve already paid for?
A: We will provide a pro-rata refund for service after 9 October 2019.
Q: What happens to my data?
A: Your data is your responsibility. Effective 9 October 2019 all your data stored with Ecenica will be permenantly deleted. We advise taking backups of your data before the closure date.
Q: Can I migrate to another Ecenica hosting plan?
A: Yes. We are offering migrations to any of our Linux or WordPress Shared Hosting plans and Cloud Servers. If you are using email only, to our Email Hosting plans. Please contact our support team by opening a secure support ticket
Q: Can you help migrate to another provider?
A: No. Each provider’s service is different. As such we recommend contacting your new provider for assistance with migration. We can offer help for you to log in to your Ecenica Windows Hosting control panel to take backups of your data.
Q: Can we cancel our Windows Hosting service prior to the expiration date?
A: Yes. Please notify us of your intention to cancel by opening a support ticket and we’ll terminate your service.
Q: Does this impact our other Ecenica services and domains?
A: No. This does not impact your other Ecenica services and domain registrations. There will be no other changes as a result of the Windows Hosting closure.
If you have a question not addressed here, please reach out to our support team by opening a secure support ticket