If you are using Google Workspace you may need to access a former user’s emails for security purposes or to perform an audit. There is no direct way of accessing a users emails if you’re the Google Workspace admin, you can reset the former employee’s password via the Admin Console, then log in to their account using the new credentials.
Steps to Reset a User Password:
- Access the Google Workspace Admin Console.
- In Google Admin go to Menu and then Directory > Users
- Reset the password following the instructions Reset a user’s Google password
Once the password is updated, open a separate browser or use incognito mode, open Gmail and enter the user’s email address and the new password to log in.
