1. Why do I get a connection timeout error when using FTP?

    The most common cause of timeouts are incorrect FTP credentials. If you make multiple failed attempts to connect to your web hosting using incorrect FTP details our servers will respond by temporarily blocking your IP address for 10 minutes. After 10 minutes your IP address will be reset and you’ll be able to access your account again. If you continue to send incorrect login requests, our servers will protect themselves by permanently blocking your IP address. To remove this block please raise a support ticket. First steps to resolve this issue are to check you’re using the correct settings. This