How to Set Up Two-Factor Authentication on Your Ecenica Account
Two-Factor Authentication (2FA) is an extra layer of security for your account, designed to ensure you’re the only one who can access it even if someone else knows your password.…
Support topic
Dashboard help and guides
Step-by-step Dashboard articles for setup, everyday tasks and troubleshooting.
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13 guides
How to fix 419 ‘Page Expired’ Error When Logging Into the Ecenica Dashboard
If you encounter a 419 “Page Expired” message after logging into your Ecenica Dashboard, don’t worry—this is usually a temporary issue and can often be resolved with a few quick…
Connect an Additional Domain to your Ecenica Hosting Service
If you have registered an additional domain name with you can connect it to your hosting service using the steps below: Log in to your Dashboard. Click Domains > My…
Accepting an Invitation
If you have received an invitation to access , follow these steps to log in, or create a new account. Accepting the Invitation When invited to a account, you can…
Team Management in Dashboard
The Team Management feature in the Dashboard allows you to add team members to your account and assign them specific permissions. Follow the guide below to use this feature effectively.…
Connect a Domain to your Ecenica WordPress Hosting
Connect additional domains to WordPress Hosting services using the steps in this article. Before you start, please ensure your domain is registered or transferred to and marked as Active in…
Change your email account password in Dashboard
How to change your email account password in Ecenica Dashboard.
How can I change my Dashboard log in username
Your login email is the username you use to sign in to Dashboard. It is separate from any contact email addresses on your account. Log in to Dashboard. Click My…
Support ticket attachment types
You can attach the following files types when creating or replying to a ticket: .jpg .gif .jpeg .png .pdf .zip .png .vcf .vcard .csv .doc .docx .mov .mp4 .mobileconfig .log…
How to tell if the email I’ve received from Ecenica is Genuine?
Steps to tell if an email notification you've received about your [brand] service is genuine.
I have not received my order confirmation
We explain how you can find your order confirmation emails if you are missing them.
How do I add a second domain to my hosting package?
Find out how to use your [brand] account with more than one domain name using cPanel Addon Domains
How-to add an additional contact to Dashboard
Discover how to add sub-contacts and sub-users to your master [brand] account.
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