General FAQs

What is Ecenica Webmail?

Web Mail is a web-based e-mail service that allows you to access your email account using your web browser.

How do I login?

  1. Open in your web browser
  2. Enter your email address
  3. Enter your email password
  4. Click Login

What’s my username and password?

  • Your username is your email address. E.g.
  • Your password is your email account password.

What’s ‘Remember Me?’

Remember me saves your username and password so you do not need to login next time. Do not tick this if you’re using a shared or public computer.

Do I need to do anything after logging in?

Yes. If it’s the first time you’ve logged in you’ll need to set up your Identity.

How can I view my folders?

  1. Click Settings.
  2. Click the Folders tab.
  3. Tick the subscribe box next to your folders.

Click the Ecenica Webmail logo to go back to your Inbox view. You’ll now see your subscribed folders listed on the left.

How do I backup my mail?

You can download a copy of every message in Web Mail to an email client using POP. See our Backup Policy.

How do I view an email?

To view a message you can double-click it or just click once if you have Show preview pane enabled (Settings > Mailbox View). If you have the preview pane enabled, you can use your keyboards Up and Down keys to move through your emails.

How do I search my email?

See How do I Search Email?.

How do I check for new messages?

Web Mail checks for new email when you login and then every 10 mins. New email is also checked after the following actions:

  • Clicking on any folder in the folder list.
  • Clicking Check for new message button from the main menu.
  • Clicking E-mail in the toolbar menu in the top right.
  • Press ‘u‘ key when in mailbox mode.

How can I make my emails sort by date?

  1. Login to Web Mail.
  2. Click Settings in the top right menu.
  3. Click User Interface from the menu on the left of your screen.
  4. Uncheck Use message index for sorting by date.
  5. Click Save.

How do I delete email?

See How do I delete email in Webmail?

How do I change my webmail settings?

Login to webmail and click Personal Settings in the top right menu.

What’s the largest attachment size?

You can upload attachments up to 5 megabytes (MB) in size.

How do I select multiple messages?

See How do I select multiple messages in Webmail?.

What’s the largest email size?

Ecenica Webmail, lets you send and receive emails up to 25 megabytes (MB) in size.

How can I setup an Autoresponder?

See Setting an Autoresponder on cPanel, and Setting an Autoresponder on Windows Hosting.

How do I change my email password?

For Cloud Hosting with cPanel, see Change email password in cPanel.

How do I forward an email in Ecenica Webmail?

  1. Select the email you wish to forward so it’s highlighted in blue
  2. Click or tap the Forward message button
  3. Enter a recipient email address
  4. Click or tap Send

Can I use Ecenica Webmail on my iPhone?

Yes you can, but we recommend viewing your email messages on your iPhone using the Mail app as it’s much faster. To setup iPhone see this article. Ecenica Webmail is best used on a Mac or PC.

Can check my Hotmail email account?

No. Web Mail only works with email accounts hosted with Ecenica. If you try any check an email account hosted elsewhere, you’ll just see a login error.

How do I disable the preview pane?

  1. Login to Web Mail.
  2. Click Settings.
  3. Click Mailbox View
  4. Untick Show preview pane.
  5. Click Save.

Why does my deleted email stay visible?

When you delete an email, it’s first flagged for deletion. Click ‘Compact’, or logout to remove your deleted messages forever. This method of deleting offer many benefits. It’s fast, reliable, secure, and allows you to save lot’s of messages in your inbox without any slow-down. Having a two-step delete also reduces the chance you’ll delete an important message by accident.

What browser do you recommend using to view Ecenica Webmail?

We recommend Chrome Chrome, Safari, Firefox, or Internet Explorer 8. We do not recommend using Internet Explorer 6 or 7 due to their poor support for web standards.

What other web hosts use the same webmail?

None. Whilst you may see similar webmail apps, Web Mail  is 100% unique to Ecenica.

Advanced FAQs

How do I enable spam filtering?

See How do I enable spam filtering?

Can I check my external mailboxes?

No. It’s not possible to collect email from external mailboxes. Instead, configure your external mailboxes to send email to your Ecenica email address.

Does Ecenica Webmail work in Microsoft Internet Explorer 6?

We do not support IE6. For the best experience we urge you to try Google Chrome, Safari, Firefox, or update to the latest Internet Explorer

Why do I see two Sent/Spam folders?

To work properly Web Mail requires special folders to save drafts, sent, spam and deleted email.  If you also your email using an IMAP client like Outlook, you may find its created its own special folders. See Special Folders for more info.

What is the session timeout?

If Web Mail is left unattended it will automatically log you out after one hour.

What web browsers does Webmail work with?

Web Mail works with the following web browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

We recommend using the latest version of each web browser.