If you’re experiencing email bounce-backs or non-delivery issues while using Ecenica SMTP, this article provides guidance on resolving common problems. We’ll cover symptoms, potential causes, and recommended solutions to ensure smooth email communication.
Problem
- Emails are being bounced or not delivered.
- You’re receiving non-delivery receipts (NDRs).
Symptoms
- Emails sent from your Ecenica account are failing SPF/DKIM checks.
- The sender or “from” address does not match an email account set up on the Ecenica email plan.
Cause
The issue may arise because emails are failing SPF/DKIM checks due to mismatched sender or “from” addresses.
When using Ecenica SMTP, the sender address must be one set up on your Ecenica plan.
Resolution
To resolve this issue, follow these steps:
- Use Ecenica Webmail: Send emails using Ecenica Webmail. This bypasses any PC/Mac misconfiguration issues that might impact delivery.
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Configure Email App Correctly (if using Ecenica SMTP): Ensure that your email app is configured correctly if you’re using Ecenica SMTP.
See How-to check your incoming and outgoing settings
- Use your Ecenica email address as the sender and reply address.
- If using a third-party email address (e.g., Gmail) as the sender or “from” address, you must use their SMTP server settings.
By following these steps, you should be able to send emails successfully. If you encounter any further issues, please open a ticket.
