You can use Ecenica on the latest versions of the following browsers:

Compatible operating systems include:

  • Windows 11 – Edge
  • Android – Chrome
  • MacOS / iOS – Safari

Please note any browser you use must have cookies and JavaScript turned on.

Troubleshooting sign-in errors

To help protect your account, Ecenica will stop you signing in from some browsers. Ecenica might stop sign-ins from browsers that:

  • Do not support JavaScript or have JavaScript turned off.
  • Do not support cookies or have cookies turned off.
  • Have unsecure or unsupported extensions added.
  • Are being made through automated software.
  • Are embedded in a different application or web page.

Update your browser

In order to ensure the best possible Ecenica experience, including all the latest security and feature updates, please make sure your browser and operating system are up-to-date.

Check your privacy settings

If you’ve set your browser’s privacy settings to “High”, “Strict”, or “Custom” you may need to add to your browser’s list of allowed sites.

Visit your browser’s support site for how to check your privacy settings.

Check for security programs

If you use a firewall, proxy, or anti-virus program, temporarily turn off the application and try to sign in to your Ecenica Account.

If this resolves the problem, your security app might have stopped you from using your Ecenica Account. To use their app with Ecenica contact the app developer via their website.

If you use a work or public computer

Ask your administrator about your computer’s security and network settings.