How-to setup Windows 11 and Windows 10 Mail App

In this article we’ll show you how to setup your Windows 11 Mail or Windows 10 Mail app to connect to your Ecenica email account to send and receive email using IMAP.

The steps are the same for both Windows 11 and Windows 10.

• Steps for auto configuring your email account in Windows 11/10 Mail (Recommended)
• Steps for manually add your email account to Windows 11/10 Mail (If automatic set up fails)

Steps to automatically set up your email in Windows 11 and Windows 10 Mail

1. Click Start
2. Search for Mail > Click to open
3. If this is the first time you’ve opened Mail you’ll get a screen ‘First things first. let’s add your account.‘ Otherwise, click the Settings icon.
   
4. Click Manage Accounts
   
5. Click Add account
   
6. Select Other account POP/IMAP
   
7. Enter your Ecenica email account details:

Email Address:

Your Ecenica email address. For example, info@yourdomain.com

Send your messages using this name:

A name for your account, e.g John or Sales

Password:

Your email account password

8. Click Sign-in. Windows 11 and Windows 10 Mail should confirm your email account has been added. Click Done

Steps to manually set up Windows 11 and Windows 10 Mail App with an IMAP email account

1. Click the Settings icon.
   
2. Click Manage Accounts
   
3. Click Add account
   
4. Select Advanced Setup
   
5. Click Internet email
   
6. Enter your Ecenica email account details:

Email Address:

Your Ecenica email address. For example, info@yourdomain.com

User name:

Your Ecenica email address. For example, info@yourdomain.com

Password:

Your email account password

Account name:

A name for your account, e.g John or Sales

7. Scroll down and continue entering your email account details:

Send your messages using this name:

A name for your account, e.g John or Sales

Incoming email server:

mail.example.com – Replacing example.com with your domain name

Account Type:

IMAP4

Outgoing (SMTP) email server:

mail.example.com – Replacing example.com with your domain name

8. Finally, scroll down and ensure all the check boxes are checked and click Sign in

9. Windows Mail should confirm your email account has been added. Click Done

Troubleshooting Windows 11 and Windows 10 Mail App setup

When I try to use automatic setup I receive error “We couldn’t find info for that account. Make sure that the email address is correct and then try again.”

Please click Try again repeatedly. After three attempts Windows 11 and Windows 10 Mail will let you setup your mailbox manually. Please follow Steps to setup Windows 11 and Windows 10 manually from step 6 onwards to set up your email account.