You may receive a spam email which contains a password you use for your services or a previous password you may have used. This is a well known scam tactic as these reports linked below show:

The way that the scammers obtain your email address and password is from previous data breaches which have compromised your details.

You can find out if any of your data has ever been compromised by entering your email address at a website below:

Have i been pwned?

What to do now:

Important: Do not reply to the spam email or scammers

If you are using this password on any of your Ecenica services, including websites and email then we recommend changing it immediately as it is compromised. Please see our help links below:

Ecenica Dashboard

Ecenica Dashboard Password Change

Hosting Accounts

How do I change my web hosting password?

Email Accounts

Change your mailbox passwords


Change your WordPress admin password

It’s always worth running a virus or malware scan on any devices if you suspect you have been compromised in any way.

What to do in the future:

It’s not possible to prevent your data being compromised by 3rd-party breaches. But you can take steps to help protect yourself.

  • Use strong passwords
  • Do not re-use the same password for multiple accounts or logins.
  • Do not email your passwords or login details to others.
  • Use a password manager to help securely store your passwords.
  • Change your passwords regularly

In addition, there’s a number of steps we take to ensure your email is secure:

Email Account Security
How we Protect your Websites