No — although please do not think this means we’re not interested in helping you! Far from it. We would love to answer any questions you may have about your Ecenica services.
We know not having a telephone number may seem strange and even suspicious. However after trying different approaches over the years, we discovered starting with email and our support ticket service enables us to provide you with the fastest response.
With this in mind we offer many ways of contacting Ecenica for technical assistance and obtaining information on the status of your service:
- Help & Support website.
- Support Ticket
- Live Chat Sales
- Service Status site.
- RSS Feed
We do not offer technical support or sales by telephone.
Why is online support better?
Typically, to answer a support issue your ticket will be escalated within our support department and shared amongst multiple members of our support team.
Issues are often complex, so having a detailed written record is easier for us to escalate amongst staff and allows us to research and resolve your issue faster than phone support.
Online support is faster, easier, let’s us keep our prices low without compromising service, and gives all-round better customer-service. It’s the future.
We promise to answer your questions quickly, in plain-English, free of unnecessary jargon and aim to resolve any issue in one ticket.