At this time we don’t offer help by phone. The issues we troubleshoot are online and sharing videos, screenshots and links are fundamental to how we help you. We therefore decided to focus on providing amazing online support instead.
Please do not think this means we’re not interested in helping you! Far from it. We would love to answer any questions you may have about your Ecenica service.
With this in mind we offer many ways of contacting Ecenica for technical assistance and obtaining information on the status of your service:
Ways to get support
- Support Ticket
- Social Media
More ways to get 24/7 support
- Help Center
- See outage updates on our status page
Why we don’t offer phone support
Typically, to answer a support issue your ticket will be escalated within our support department and shared amongst multiple members of our support team.
Issues are often complex, so having a detailed written record is easier for us to escalate amongst staff and allows us to research and resolve your issue faster than phone support.
Online support is faster, easier, let’s us keep our prices low without compromising service, and gives all-round better customer-service. It’s the future.
We promise to answer your questions quickly, in plain-English, free of unnecessary jargon and aim to resolve any issue in one ticket.
