Problem

When you view your email account in Web Mail or in your PC/Mac email application you see 2 or all 3 of the following folders:

  • Sent
  • Sent Items
  • Sent Messages

Cause

Every PC/Mac email application uses a different folder to store the emails you send. Below is a listing of the email applications and what folders they use:

ApplicationDefault Folder
Web MailSent
Apple MailSent Messages
Apple iPhoneSent Messages
Outlook 2007 / Outlook 2003Sent Items
Outlook ExpressSent Items
Windows Mail / Live MailSent Items