Summary

When syncing your Ecenica email account using Microsoft Outlook 2003 and IMAP your folders are not shown correctly and you have problems saving emails to your deleted items, drafts and sent folders.

Cause

Microsoft Outlook 2003 needs a IMAP prefix to list and find the correct folders to save emails to.

Resolution

Select the Tools menu and click E-mail Accounts
Select View or change existing e-mail accounts then click Next.
Select your Ecenica email account and click Change
Click More Settings.
Click the Advanced tab.
Enter INBOX in capitals for the Root Folder Path.
Click OK to close the Properties window, click Next.
Microsoft Outlook 2003 will then flush all cached folders. Click Ok then Finish.