WordPress

How to fix WordPress downloading download.gz file when viewing my site

Updated December 31, 2020 Ecenica support guide

Problem

When you view your WordPress site your browser downloads a file and you can’t view your website.

Symptoms

  1. A file called download.gz downloads when you try and view your WordPress website
  2. You have installed WP Super Cache. A WordPress caching plugin.

Cause

There a a number of reaqsons why you are seeing the error.

  • A stale or out of date WordPress cache.
  • An error in a WordPress plugin.
  • An error in a WordPress theme.
  • Incorrect .htaccess rules.
  • Outdated WordPress version.

Resolution

  1. Update WordPress to latest.
  2. Update any third-party WordPress plugins.
  3. Update your WordPress theme.
  4. Clear your WordPress cache folder.

Notes

If you’re using Google Chrome you may need to clear your browser cache.

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