When I try and send an email I get the following error;

An error occurred while sending mail. The mail server responded: Sender address is not valid for your login. Check your email program settings.. Please verify that your email address is correct in your Mail preferences and try again.


You’re attempting to send an email with a from address that is not setup on your account. This is a security measure to prevent misuse of our services by preventing unauthorised user sending email through your account.


First check if SMTP is available on your subscription. If not, please contact your ISP for assistance or contact us to upgrade to our Roaming STMP service.

The ‘From’ address in your email settings must match a valid email address on your Ecenica Hosting account. Check that your SMTP settings are using a username, password and email address that are active on your domain.

If you wish to send email using another domain, we can add the domain to our mail servers.

A small one-off upgrade fee of applies to cover the setup process and testing of the domain. See our price list for details.