If your email account does not have enough free disk space to store email you’ll see the following error message when attempting to receive email from another email account.

mailbox is full: retry timeout exceeded

This means the email account has exceeded the amount of disk space allocated to the email account and it can not accept new email, or store sent messages.

If you have configured your email client to store copies of sent messages on your server you may also find it times out giving the appearance of emails not being sent.

To resolve simply create some free disk space. You can do this by deleting old emails or downloading email to your device or increasing the disk quota assigned to the email account.

If you have exceeded the total disk quota assigned to your account simply login to your Ecenica Dashboard using your Ecenica ID and password and upgrade to a package with extra disk space.