You receive a 500 Internal Server Error when you view your website.


The 500 internal server error message is a generic message shown when there is no further information available.

There can be a number of causes of a 500 Internal Server error.

  1. Check your your website error log. See How-to view website error logs
  2. You’ll see a list of the error messages shown on your website along with the time and date and reason for each error.

If you cannot find the cause of the 500 error on your website then contact our technical support team who will be able to help you trace and resolve the error.