Remote Support

Try our new Ecenica Remote Support Today

Introducing Ecenica Remote Support

The New Faster Way To Get Interactive Help From Our Expert Technical Support team.

Ecenica Remote Support is our new remote assistance service. An Ecenica support representative will remotely connect to your computer and help you get started with your new Ecenica service.

Ecenica Remote support is secure, easy to use and you do not need to register any extra details.

Remote Support is available for £20 or $30 per 30 minute session.

How It Works

There are three easy steps to getting help using our Remote Support service.

1

Book a Time

We'll invite you to start a remote support session at a time convenient to you.

2

Download

Download and run our secure remote support app on your computer.

3

Connect

At the specified time we'll securely connect to your computer and quickly help you to reach your goal.

Features

Our remote support service is easy, secure and private.

You're in
Control

During your secure remote support session you stay in complete control over your computer. You can take control by just moving your mouse and you can cancel the connection at any time.

Simple Setup

Our Remote Support app is secure, easy to install and quick to download. It won't install any files on your computer and does not need administrative rights.

Secure Connection

Our remote support software uses the same Secure Socket Layer (SSL) technology used by major banks and shopping websites like Amazon. All transmitted data is encrypted using 2048-bit RSA and passed over a secure 256-bit SSL connection.

Privacy

Our Remote Support service is 100% private and confidential. Our remote support team are trained to only focus on the task at hand and only access applications required to help you. The staff member connecting to your computer is a member of the same team who answer your support tickets and are located in our UK-based office. You can be assured of the highest levels of professionalism and privacy at every stage.

What's Covered?

Our remote support team are trained to help you with tasks which are directly related to our web hosting services.

What is covered:

The following are examples of the types of goals we can help you with:
  • Setting up Ecenica email in Microsoft Outlook, Apple Mail or Thunderbird.
  • Troubleshooting Ecenica email in Microsoft Outlook, Apple Mail or Thunderbird.
  • Configuring your FTP client to connect to your Ecenica web space.
  • Help with using your Ecenica Dashboard.
  • Help with placing orders with Ecenica.
  • Help with upgrading your Ecenica package.

What is not covered:

The following are examples of the types of goals we're unable to help you with:
  • Writing and debugging code.
  • Installing and setting up third-party software and apps.
  • Hardware support.
  • ISP related issues.
  • Help with web hosting services or domains hosted with another web host.

If your goal is not covered by our remote support service please first try contacting your supplier directly for help before opening a new ticket with ourselves.

Ecenica remote Support is currently in private beta, meaning we're still making changes to the service before we decide whether to offer the service to our customer-base. Remote Support is available for £20 or $30 per 30 minute session.

If you're unsure if your goal is covered by our remote support service please contact us.